Customised Training Solutions for the Unique Circumstances
that Exist Within
The South African Business Environment
Africa Development Partnership
TRADING AS RENETT GROVÉ DYNAMIC TECHNOLOGIES - Registration Number 56-818
Telephone,
General Communications, Client Service, Marketing, Call Centre, Leadership and
Motivation Trainers and Consultants
A DYNAMIC LIFE is:
- a life which is a force
in its own destiny
- a life
which is action orientated
- a life
which is not immobilised constantly by barriers
- a life that
does not remain static but constantly grows and develops and gets better and
better
- a life that
gets things moving or makes things happen
DYNAMIC
LIFE TECHNOLOGY
provides skills that assist in the process of
LIVING A DYNAMIC LIFE
Through DYNAMIC
LIFE TECHNOLOGY
you can explore:
- Basic Telephone Vocabulary
- Telephone Skills for Call
Centre Operators
- Switchboard Dynamics
- Telemarketing Skills
- Cell Phone Etiquette
- E-Mail Protocol
- Face-To-Face Sales and
Marketing Skills
- Leadership Skills
- Client/Customer Service
Excellence
- Consultation – A
Communication Tool Designated by God for this Age
- Self-Communication Skills
- Face-to-Face Communication
in a Diverse Society
- Business Communication
versus Social Communication
- Prejudice – The Enemy
That Stops the Communication Process
- The Joy of Communicating
Within a Society Rich in Diversity
- The Impact Which Stress Has
on our Communication Ability
- The Effort Required for
Task Orientated and Relationship Orientated Individuals to Communicate
Effectively
- The
Prospect of Consistently Changing our Communication Skills as Technology
Continues to Advance
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Please call 011
792 4084 for information relating to the specific services you
require.
Programmes are
adapted to suit the requirements of the group and the company and
where required, special programmes will be designed for specific
industries, departments, job functions or unique circumstances.
Specific programmes are available for the life industry, the short
term insurance industry, the motor industry, the banking industry,
the medical field, the tourism industry and many other business
sectors.
Fees quoted
include a six-week follow-up process where delegates receive
individual telephonic coaching and written post-training management
reports relating to performance of delegates are issued.
Telephone Evaluation Surveys can be conducted
before training and after the standard six-week post-training
follow-up service and management will receive copies of taped calls,
management reports and specialist vocabulary suggestions for dealing
with specific situations. Should 100 or more calls be made in the
space of a month, this fee will be reduced substantially and
quotations will be provided on request.
A
TRAIN-THE-TRAINER service, tapes of self-help training programmes
and detailed scripts are also available and fees will be provided on
request.
All fees quoted apply on condition that a 50% deposit is received no
later than 5 days after booking a service and the balance on the
first day the service is provided.
Should it be necessary to conduct training
at your facility, your organisation would be responsible for
refreshments, equipment and venue costs and travel fees would also
be added to the invoice.
If training takes place more than 150km outside
the greater Johannesburg metropolitan area, accommodation costs
would also be for your account.
All fees quoted exclude VAT.
Individual coaching sessions are also available.
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RENETT GROVÉ TRAINING ASSOCIATES CC Trading as DYNAMIC
LIFE TECHNOLOGY has been granted INSTITUTIONAL ACCREDITATION until 31
March 2010 by the SETA ETQA.
If you require a copy of our PAIA DOCUMENT (Section 51
Manual as prescribed by the Promotion of Access to Information Act), this will
be sent to you at no cost. If required, kindly request this by sending an
e-mail to
renett@dynamiclt.co.za
Describes
a cost effective alternative to traditional training methods.
Will
bring you up to date on the latest training and consultancy services that
stimulate commitment to personal growth.
How prepared are you to turn TOUGH
TIMES into a MAJOR VICTORY?
We live in a world gripped by
chaos, violence and a staggeringly high incidence of unpredictability and so it
is very likely that adversity will be a part of each of our lives at some stage.
It is surprising therefore that we spend so little time being educated to deal
with unwanted conditions especially since personal negative circumstances
influence productivity.
During misfortune we cannot afford
to be immobilised. When adversity strikes, we should be at our very best
to ensure that we can
adapt and move forward. If we are prepared, it is definitely possible to
perform at our best even during major calamities.
Without the skills to deal
effectively with adversity, we cannot function in business, live productive
lives, participate in meaningful relationships or lead a fruitful existence.
Renett Grové Training Associates
cc offers a one-day training session that provides the opportunity to
learn how to: “Increase productivity, turnover and personal work satisfaction
through mastering skills required to deal with adversity”.
The one-day programme introduces
internationally recognised techniques for dealing with stress and
challenging circumstances and in addition, Renett uses her story to illustrate
how it is possible to achieve business success and remain economically
active against all odds. More information can be obtained and bookings
can be made at
www.energycascading.co.za
or by calling 011 792 4084.
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