Front Line Courses

• Switchboard Dynamics
• Advanced Switchboard Dynamics
• Dealing with Complaints, Queries and Service Calls
• The Challenge of Customer / Client Care on the Telephone
• Meeting the Challenge of Face-to-Face Service Excellence
• Communication Skills for the Secretary
• General Business Communication Skills

We also offer the following courses:

Please note that you can call (011) 792-4084 or email renett@dynamiclt.co.za for further details on courses marked with an '*'

• Switchboard and Reception Dynamics *

• Reception Dynamics *

• Reception Dynamics for Front-line Team Members Working in the Medical Field*

• Advanced Switchboard Dynamics *

• Advanced Switchboard and Reception Dynamics *

• Advanced Reception Dynamics *

• Advanced Front-line Service Excellence *

• Communication Skills for Front-line Staff working as Drivers, Messengers or Delivery Personnel *

• Front-line Service Excellence *

• Advanced Communication Skills for the Secretary *

• Providing Service Excellence to Internal Clients *

• Advanced Communication Skills *

• Communication Skills for Security and Front-line Staff *

Copyright © 2008
Last modified: 30 December 2008