Please note that you can call (011) 792-4084 or email renett@dynamiclt.co.za for further details on courses marked with an *
Course Titles
Duration
Achieving Sales and Marketing Success Despite and because of the Challenges Presented by a Dynamic Business Environment *
(two-day programme)
Achieving Success Despite and Because of the Challenges Presented by a Dynamic Business Environment *
Advanced Communication Skills for the Secretary *
(one-day programme)
Advanced Communication Skills *
Advanced Front-Line Service Excellence *
Advanced Reception Dynamics *
(half-day programme)
Advanced Switchboard and Reception Dynamics *
Advanced Switchboard Dynamics
Advanced Telemarketing Skills *
Capitalising on all in-Coming Sales Enquires *
Capitalising on every Telephone Call Received at the Dealership *
Communication Skills for Computer Help Desk Staff
Communication Skills for Front-Line Staff Working as Drivers, Messengers or Delivery Personnel *
Communication Skills for Security and Front-Line Staff *
Communication Skills for the Secretary
(Depending on the skills level of delegates, this is a one- or two-day programme)
Communication Skills Necessary when Collecting Outstanding Amounts and Dealing with Inquiries from Debtors
Conflict Management
Consultation Skills
Dealing with Complaints, Queries and Service Calls *
Dynamic Communication Skills for Dispatch Call Centres
Dynamic Face-to-Face Sales Skills
Dynamic Living Change Technology
Dynamic Sales and Marketing Skills *
Effective and Productive Communication Skills for Call Centre Operators
Effective Call Centre Management
Effective Help Desk Management
Effective Management of a face-to-face Sales Team
Front-Line Service Excellence
General Business Communication Skills
How to Make Telephone Appointments
Leadership Skills – Module 1
Leadership Skills – Module 2
Meeting the Challenge of Face-to-Face Service Excellence
Providing Service Excellence to Internal Clients *
Reception Dynamics for Front-Line Team Members working in the Medical Field *
Reception Dynamics *
Skills for Achieving Unity within our Diverse Society
Skills For Financial Administration Staff Who Deal With Creditors
Skills for Remaining Motivated within the Work Environment *
Skills for Utilising the Telephone as a Marketing Tool During the Out-Bound Call
Skills Required when Communicating in Writing *
Stress Management and Motivation Skills
Switchboard and Reception Dynamics *
Switchboard Dynamics
Telemarketing Management
Telesales/Order Taking – The In-Bound Call
The Challenge of Customer/Client Care on the Telephone
The Correct Telephone Manner
The Telephone as a Counselling Tool *
Time Management and Organisational Skills
Time Management and the Telephone
Train-The-Trainer *
(Depending on the skills level of delegates, this is a three- or four-day programme)
Use of the Telephone for Market Research *
Use the Telephone as a Fund-Raising Tool *
Women as Full Members of the Economy *
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For further information, please contact: Renett Grové Tel: (011) 792-4084 or Email renett@dynamiclt.co.za International +27 11 792-4084
Randburg – Johannesburg – South Africa
