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Conflict Management
(A Two-day
programme)
Conflict is a part
of life. As with any aspect of business, conflict must be managed. Conflict can
be a major source of stress and this programmed provides skills for preventing
conflict when appropriate and defusing conflict in an appropriate manner.
Programme Content:
- Is conflict
always negative?
- Assertiveness
versus aggression
- What role does
unassertive behaviour play in causing conflict?
- What role does
stress play in causing conflict?
- Power versus
empowerment
- How NOT to deal with conflict
- The signs that
indicate a conflict is probable
- How to decide
when to confront and when to walk away or smooth over
- Skills to
prevent conflict in a one-on-one situation
- Skills to defuse
conflict in a one-on-one situation
- Conflict and
group dynamics
- Skills for
preventing and defusing conflict in a group
- Security and how
to deal with a violent visitor/colleague
- Consultation
skills – a positive conflict resolution process
- How to escape
the WINNER/LOSER trap
- Practical
exercises to prepare for expected situations where conflict may be expected
- A strategy to ensure that skills acquired
during training are used consistently
Programme Originator:
Renett Estelle Grové
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