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Consultation Skills
(One-day programme)
For centuries, negotiation was used to
resolve conflicts or determine prices and costs. In the 21st century,
negotiation no longer works and CONSULTATION is the communication tool most
effective in a technological world where the challenge is to find Unity in
Diversity.
Programme Content:
- Why does diversity often result in
communication barriers?
- What are some of
the challenges faced in South African businesses as a result of the
diversity within our work environment?
- Consultation
versus negotiation.
- Skills that
assist in finding common ground.
- Skills that will
assist in preventing conflict.
- How to turn
conflict into an opportunity to build positive long-term relationships with
internal and external clients.
- How to avoid the
WINNER/LOSER GAME and instead find solutions that benefit all concerned.
- How to remain
assertive during consultation without becoming aggressive.
- Mastering
Consultation Skills — Communication skills that foster unity.
- How to use
Consultation in matters relating to finances.
- A strategy to ensure
that skills acquired during training are used consistently in the work
environment.
Programme
Originator: Renett Estelle Grové
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