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What are the
differences between communicating on the telephone and communicating
face-to-face?
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What are the barriers
that impair effective telephone communications and a review of solutions for
eliminating these negative factors.
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How can you ensure that
your greeting sets the most effective tone for the rest of the conversation?
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Voice expertise.
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Basic business and
professional telephone vocabulary & communication skills for providing
effective client service
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Tips on how to deal
with the challenges presented on the telephone by our multi-lingual business
environment
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Effective message
taking and transfer skills.
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How to maintain control
during every telephone encounter and other time-saving tips.
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Tips on how to deal
with angry or irate callers.
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Other skills that can
assist in consistently projecting an effective image of the company during
every telephone conversation.
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How to remain assertive
without projecting aggression.
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Advanced face-to-face
communication skills.
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Some advanced service
excellence techniques that you can offer to both your internal and external
clients during every contact.
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How to turn conflict
into an opportunity to build positive long-term relationships with
customers/clients or colleagues.
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Consultation – a
communication tool for this age
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Cellphone etiquette and
Fax and E-mail protocol
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The impact, which a
negative attitude has on our communication ability and how working at being
motivated can improve your communication ability.
