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[Home] [Back to Courses] [Telemarketing] How to Make Telephone Appointments(A one-day programme) This programme is ideal for personnel who wish to up-grade their existing appointment-making skills. The programme is skills based, practical and adapted to suit the requirements of each delegate. Role-plays and role-modeling exercises concentrate on situations expected to be encountered when using the telephone assertively to make appointments with prospects. Examples of effective answers to objections utilising the specific products or services of delegates are incorporated. The objective of the training is to prepare delegates to be able to use the practical communication skills in the work environment even when working under pressure and also to assist delegates to understand that success in telemarketing requires planning, practice and a willingness to face challenges Programme Content: What is the difference between selling a product or SELLING AN APPOINTMENT on the telephone. Dynamic sales vocabulary that will secure maximum appointments. How to use a positive and motivated voice tone at all times. How to reach the decision-maker as quickly as possible during an out-bound call. A look at what sales techniques you are using and what skills will increase your closing rate when SELLING APPOINTMENTS. How to plan what approach you are going to use for each telephone call. In other words, how to think up an angle or “a handle to open the door into the prospect’s world”. Elements essential in designing and presenting a successful telemarketing script. How to quickly build a positive relationship with clients or prospects on the telephone. Why it is essential for you to keep a clearly defined objective in mind at all times. How to keep your presentation short and concise and suited to your personality. How to ask for the appointment without fearing rejections and objections. What to do if you are not able to obtain a commitment during the initial call. Dealing with objections. How to ensure that the process of making an appointment assists in ultimately selling the product or service. Why it is essential to keep effective records of all contacts, how to format these records in such a way that your colleagues can easily access the information when necessary and why is it necessary to practice communication skills and monitor your performance to ensure that you are utilising the most productive techniques during every conversation. Tips
that will assist you to remain self-motivated even on less successful days. A strategy for you to implement to eliminate the factors that are preventing you from being as effective as you can be in your work and a strategy to ensure that your skills measure up to the high standard that is demanded in your industry. Programme Originator: Renett Estelle Grové |
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For further information, please
contact: Randburg – Johannesburg – South Africa Copyright © 2008
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