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Time Management and the Telephone

(A half-day programme)

The telephone is a powerful tool that can save time but if the telephone is not managed, it can become a major contributor to loss of productivity. This programme orientates delegates to consider the impact that the telephone has on their ability to use their time effectively.

Programme Content:

• What are the ways in which the telephone STEALS TIME?

• How can these TIME STEALERS be eliminated?

• How can the telephone be used to BUY EXTRA TIME during the business day?

• How to maintain control during every telephone encounter.

• How to keep telephone conversations short and concise but still warm and positive.

• Tips on how to save time when using other communication technology – for example e-mail and faxes.

Programme Originator: Renett Estelle Grové

Copyright © 2008
Last modified: 09 June 2008