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Customised Training Solutions for the Unique Circumstances that Exist Within

The South African Business Environment

RENETT GROVÉ TRAINING ASSOCIATES cc

T/A DYNAMIC LIFE TECHNOLOGY - Registration no: 2003/070678/23 – Members: R E Grové and P F Hugo

 Telephone, General Communications, Client Service, Marketing, Call Centre, Leadership and Motivation Trainers and Consultants

A DYNAMIC LIFE is:

  • a life which is a force in its own destiny
  • a life which is action orientated
  • a life which is not immobilised constantly by barriers
  • a life that does not remain static but constantly grows and develops and gets better and better
  • a life that gets things moving or makes things happen

DYNAMIC LIFE TECHNOLOGY
provides skills that assist in the process of
LIVING A DYNAMIC LIFE

Through DYNAMIC LIFE TECHNOLOGY you can explore:

  • Basic Telephone Vocabulary
  • Telephone Skills for Call Centre Operators
  • Switchboard Dynamics
  • Telemarketing Skills
  • Cell Phone Etiquette
  • E-Mail Protocol
  • Face-To-Face Sales and Marketing Skills
  • Leadership Skills
  • Client/Customer Service Excellence
  • Consultation – A Communication Tool Designated by God for this Age
  • Self-Communication Skills
  • Face-to-Face Communication in a Diverse Society
  • Business Communication versus Social Communication
  • Prejudice – The Enemy That Stops the Communication Process
  • The Joy of Communicating Within a Society Rich in Diversity
  • The Impact Which Stress Has on our Communication Ability
  • The Effort Required for Task Orientated and Relationship Orientated Individuals to Communicate Effectively
  • The Prospect of Consistently Changing our Communication Skills as Technology Continues to Advance

Please call 011 792 4084 for information relating to the specific services you require.

Programmes are adapted to suit the requirements of the group and the company and where required, special programmes will be designed for specific industries, departments, job functions or unique circumstances. Specific programmes are available for the life industry, the short term insurance industry, the motor industry, the banking industry, the medical field, the tourism industry and many other business sectors.

Fees quoted include a six-week follow-up process where delegates receive individual telephonic coaching and written post-training management reports relating to performance of delegates are issued.

Telephone Evaluation Surveys can be conducted before training and after the standard six-week post-training follow-up service and management will receive copies of taped calls, management reports and specialist vocabulary suggestions for dealing with specific situations. Should 100 or more calls be made in the space of a month, this fee will be reduced substantially and quotations will be provided on request.

A TRAIN-THE-TRAINER service, tapes of self-help training programmes and detailed scripts are also available and fees will be provided on request.

All fees quoted apply on condition that a 50% deposit is received no later than 5 days after booking a service and the balance on the first day the service is provided.

Should it be necessary to conduct training at your facility, your organisation would be responsible for refreshments, equipment and venue costs and travel fees would also be added to the invoice.

If training takes place more than 150km outside the greater Johannesburg metropolitan area, accommodation costs would also be for your account.

All fees quoted exclude VAT.

Individual coaching sessions are also available.

Please note that the DYNAMIC LIFE TECHNOLOGY TRAINING COURSES are marketed by our 51% black owned BEE associate company Renett Grové Marketing Associates (Pty) Ltd. This company can also assist with TELEMARKETING CAMPAIGNS your organisation wishes to launch

RENETT GROVÉ TRAINING ASSOCIATES CC Trading as DYNAMIC LIFE TECHNOLOGY has been granted INSTITUTIONAL ACCREDITATION until 31 March 2010 by the SETA ETQA.

If you require a copy of our PAIA DOCUMENT (Section 51 Manual as prescribed by the Promotion of Access to Information Act), this will be sent to you at no cost. If required, kindly request this by sending an e-mail to renett@dynamiclt.co.za 

Additional Services

Describes a cost effective alternative to traditional training methods.

News

Will bring you up to date on the latest training and consultancy services that stimulate commitment to personal growth.

How prepared are you to turn TOUGH TIMES into a MAJOR VICTORY?

We live in a world gripped by chaos, violence and a staggeringly high incidence of unpredictability and so it is very likely that adversity will be a part of each of our lives at some stage. It is surprising therefore that we spend so little time being educated to deal with unwanted conditions especially since personal negative circumstances influence productivity.

During misfortune we cannot afford to be immobilised. When adversity strikes, we should be at our very best to ensure that we can adapt and move forward. If we are prepared, it is definitely possible to perform at our best even during major calamities.

Without the skills to deal effectively with adversity, we cannot function in business, live productive lives, participate in meaningful relationships or lead a fruitful existence.

Renett Grové Training Associates cc offers a one-day training session that provides the opportunity to learn how to: “Increase productivity, turnover and personal work satisfaction through mastering skills required to deal with adversity”.

The one-day programme introduces internationally recognised techniques for dealing with stress and challenging circumstances and in addition, Renett  uses her story to illustrate how it is possible to achieve business success and remain economically active against all odds. More information can be obtained and bookings can be made at www.energycascading.co.za or by calling 011 792 4084.

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For further information, please contact:
Renett Grové
 Tel: (011) 792-4084 or Email renett@dynamiclt.co.za
International +27 11 792-4084

Randburg – Johannesburg – South Africa
Copyright © 2008
Last modified: 30 December 2008